What Happens Next After The Purchase?
Immediately after subscribing, you will receive a Welcome email with clear instructions covering 3 basic steps before we can get started:
Step 1 - Create your dashboard account
You will receive an email prompting you to create your dashboard account. All you need to do is create a password for the account and you're set!
Step 2 - Accept our collaborator request
Shortly after your dashboard account is created, you will receive an email that will prompt you to accept or refuse our collaborator request. Please accept the request, giving us access to your store for development work.
If you cannot find the email asking add us as a collaborator, you can use this as a reference.
Step 3 - Submit your first task
Submit your first task request via from within our dashboard. To avoid delays in getting it done, please take a note of the following:
- Be clear and brief (descriptions with screenshots would be a great help)
- Please do not send more than 1 task request at a time (we do not accept lists and we are not able to break down your large task or project into smaller tasks)
- We ask you to not modify any of your code, theme files or theme options after submitting a task. This can cause delays or even loss of data.
We will ALWAYS actively copy your live theme before doing any work for security reasons.