Do you work weekends?
Our regular services are only offered to customers Monday through Friday, 24 hours day. Submissions received on Fridays will see their turnaround times carry over to the following Monday, as they are not calculated over Saturday and Sunday.
This means that a task with a 48 hour turnaround, submitted Friday evening, may only see its completion on Tuesday.
Please note, this does not apply to our PLUS subscribers who receive service over the weekend as we have a separate development queue that receives their requests.